Refund Policy
RoomWise Pro purchases are processed by Apple. This policy explains who handles refunds, how to cancel and where to get help.
Last updated 28 July 2026
App Store purchases
RoomWise Pro subscriptions are purchased through Apple’s App Store. Apple processes payment and is responsible for payment processing and refund decisions for App Store transactions. RoomWise does not hold your payment-card details and cannot directly issue an App Store refund.
Requesting a refund
To request a refund for an App Store purchase, sign in at reportaproblem.apple.com, choose “Request a refund”, select the relevant RoomWise purchase and submit the request to Apple. Apple determines eligibility under its policies and applicable law. A refund request does not automatically cancel an active subscription.
Cancelling a subscription
You can manage or cancel an App Store subscription from your Apple Account subscription settings. Cancellation turns off future renewal; access generally continues until the end of the paid period. To avoid a renewal charge, cancel at least 24 hours before the current period ends, subject to Apple’s terms.
Restore purchases
If you have previously purchased RoomWise Pro with the same Apple Account, use the Restore action in the RoomWise paywall. If a valid purchase does not restore, use the contact form and include the device model, iOS version and a description of what happened. Never send passwords, authentication codes or full payment details.
Consumer rights
This policy does not limit any rights or remedies you may have under applicable consumer protection laws. If you believe a purchase issue has not been resolved, contact us and we will help investigate the service issue while Apple handles the App Store transaction.